STYLEYOO offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 07 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Follow one of the following steps:
  1. Via My Orders section
     Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.
  2. Via Help Center
     Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference
  3. Via Email
     Share an email to our customer support team at ABC@styleyoo.com within 07 business days of receiving the order.
• Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or exchange.

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged or size issue.

Note: If it is a case of exchange, it is subject to the availability of stock. In cases when a exchange may not be available, we will refund you the full amount.

If you would like to exchange products purchased from Styleyoo, please follow below mentioned steps:

You can create exchange for products purchased from Styleyoo within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange, you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.

At any time, you can track the status of your exchange requests under “My Orders” of App/Website/Mobile site.

After the refund has been initiated by Styleyoo as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

NEFT – 1 to 3 business days post refund initiation

Styleyoo Credit – Instant

Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

PhonePe wallet –Instant

Please note, Styleyoo initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Styleyoo warehouse. In case of any refund discrepancies, Styleyoo may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note: You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Styleyoo account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

1. We will pick up the return within 4 – 7 days from the request placement date.

Please keep the return shipment ready.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Styleyoo assumes no liability in this regard. For more details, please call our customer care.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Styleyoo assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.